Had a horrible time with the website today:
I logged in and added a FTBW to my cart, went through the whole song and dance, and got stuck on the “processing” step for several minutes. I got the email from PayPal saying I had authorized the payment, but no confirmation from lulu either by email or on my browser. I went to try again and couldn’t get my cart OR the FTBW product page to load, just kept getting blank screens. Finally got it to load using another browser and tried to place the order again. That time it went through (got the lulu confirmation email) so I THINK I’m getting one FTBW, but hey who knows, maybe I’m actually getting two???
Or, maybe I’m getting zero, because I’m not convinced the size I ordered was actually still in stock by the time my second attempt went through, so I might get a cancellation? I don’t even know. I guess I’ll have to wait for shipping confirmation time tomorrow.
(Edit to add: ok, as of right now, I actually have TWO order confirmations from lulu. So it looks like I’m going to be getting duplicates.)
Then, once I got the ordering situation out of the way, for a little while I couldn’t get any of the product pages to load either (although they worked for a couple min right at upload). #tableflip
Who else got a heaping dose of tech drama?
Anyway, upload:
The bringer of the drama: the going grape/bumble berry free to be wild. This one is selling out WAY faster than the other 3 colors. Canada only got this and black, no hyperstripe or rocky road for some reason.
Canada got a coco pique forme jacket. I already have white herringbone and minicheck but I WANT. Canada also got the rocky road forme. No new formes on US side.
Coco pique healthy heart pullover. The PO also was rereleased in black and white.
New scuba hoodie color: marled going grape. Both US and Canada also got varsity plaid, and US got fuel green also. Neither side got manifesto script or rocky road that have been in stores.
Only Canada got the wrap it up sweater.
Canada got TWO different black grape rolldown wunder under pants. The top pair is cotton, the bottom pair is luon. The cotton was not uploaded in 2 or 12. US did not get either of these.
New atman pants. These aren’t the same as the atman crops I posted earlier today. And of course these have the obligatory lulu baggy sweatpant dropcrotch action going on. At least they look better than the free fall crops. Canada got the crops also.
Turn around tights in heathered rugged blue, US only.
New pace setter skirt in going grape, US only. If speeds come in this color it will be an easy pass since this looks almost exactly like bruised berry, which I already have. Canada got rocky road and berry yum wheezy check.
Other upload notes:
– Canada got the fuel green coco pique WUP, US did not
– The US got the anytime dress in 3 colors
– The US got the rad red swiftly racerback
– Both sides got the heathered black grape skinny wills and coco pique skinny grooves
– The US got reversible fuel green luon WUC and heathered rust berry cotton rolldown WUC
– Both sides got several misc knit accessories that we’ve been seeing in stores this week
– The bundle up scarf was uploaded to both sides, and I get that it’s merino and all, but it’s $128–OUCH
– Still no berry yum wheezy check speeds, boo hiss
– The US got the long and short of it jacket seen in UK earlier today. Lucky us, amirite?!
– Lots of misc new tops and new top colors floating around: torque tank, inspiration tank, twist and turn tank, new colors of the radiant LS and yogi racerback, etc
– But no new CRBs at all
I had no issues with the website at all! And got all four FTBWs’! I even missed crossfit today for this upload. I have issues.
Hahaha all 4? Well done.
Seriously. I have two and I’ve worn them to death. I’d get rid of all my lulu bras for FTBWs.
I want the time I wasted trying to navigate that ridiculous website back. I had the exact same issues you had, tried on my iPad and experienced the same, and just gave up. All over a freaking sports bra.
Yeah, I almost gave up too because I figured it wasn’t worth the headache over a bra. I was on my last try when it finally went through. It seems like lulu often has a hard time handling the huge spike in traffic and order processing around upload time when really hot stuff goes up.
Order kept processing and after 4 tries I got the order confirmation email. I didn’t even get the order confirmation page. So here’s hoping I got two FTBW’s. And PS where is the coco pique Bhakti yoga jacket?
I never got the order confirmation page either, just the email! So, hopefully you’ll be fine. Also, good point about the bhakti jacket–lulu owes the US two coco pique jackets now…
Did you try the iPhone App? I did today right at upload and it worked like a charm! Too easy in fact… Despite order confirmation and PayPal email, I can barely believe it to be true ;) 2 Anytime Dressed and the fuel green 1/2 zip for me. Fingers crossed!
You know, I grabbed my phone to try it and then remembered I had deleted the app in a frantic dash to clear up space on my phone the other day. Oops. :P I’m glad it worked smoothly for you!!
Tried to add the bumble berry FTBW to my cart and no such luck. S/o tried to order all 3 (didn’t want the striped one) for me, but couldn’t get the purple one either. He placed the order 4 times though…. So might be getting 4 orders,
Well, I hope you get exactly the right number of orders, lol. I wonder how much accidental multiple orders contributed to the fast sellout of the grape/bumble FTBW today.
I had the same issues – tried two different browsers and kept getting the dreaded processing circle of death. All while trying to reach an Educator on the phone AND waiting for one on the live chat in case the order continued to fail. In all, this order process took nearly an hour to finally receive a confirmation email. Never did get through to an Educator! The whole time I kept thinking, what am I doing? I’m really kind of getting over lulu. I’m going back to my old model of only buying items on markdown and if something I want never gets there, it wasn’t meant to be.
I thought about trying to call/live chat but figured I’d be on hold too long for it to matter–glad I didn’t! An hour is crazy though! It took me about 20 minutes and I almost lost my mind, lol. I also find buying on the aftermarket can be a good way to bypass a lot of the lulu frenzy issues. It’s especially true if you wait a little while after something has come out and prices come down–it’s sort of like getting something on MD.
I haven’t tried this before but it sounds very appealing after tonight. Thanks for the tip! Love your blog, BTW. Cheers!
Thanks!! :)
I considered getting the FTBW, but I’m 100% sure it won’t work for me (30E). I decided to try out the white herringbone Turn Around Tights though I will likely return since I bought a couple running bottoms recently. No checkout issues, but it was very soon after upload. I do want the black grape marled scuba, though, and I would love a textured forme.
Oh and PS – I like the top page now… the “First comes yoga – then comes cozy – let the feeling linger.” So much better than the sex jokes!
FWIW, I actually know of someone who wears a 30E and can wear a FTBW. That said, I imagine your individual breast shape and consistency matter as well as size, so who knows. I’m a 28DD (ish…) and I seriously doubt it’s going to work for me either, but I’m giving it a shot anyway. And I totally agree re: top page, much classier this week. ;)
Hmm… Thank you, that’s very interesting! My store’s facebook page says they got the FTBW in today. Hopefully I’ll still be able to give it a try if I wait till tomorrow. But who knows, I’m new to the whole living near a store thing!
Do itttt!!! :)
Also, marled grape scuba looks gorgeous! Looks kind of like royal blue to me, anyone else? Either way, beautiful deep color, I want it! (No scubas in my collection so I’ll allow myself this one.)
Agree, I love it AND I think it looks blue! If you have no scubas you should definitely go for it! I have three. Not a record or anything, but still, it’s the only reason I held back… so far.
I have the marled rust berry pullover and it is so pretty….love the marled pattern.
I think it looks blue too, it reminds me of the pigment salt and pepper scuba from a couple years back: http://2.bp.blogspot.com/-GLhxx2NLdgE/Tvg-cOKS_RI/AAAAAAAASPY/YAUelEEVLg0/s1600/pigment+blue+salt+and+pepper.jpg
Same thing happened to me! I tried to order the pullover and the free to be bra and I got stuck on the processing page at the end. I attempted to order 5 or 6 more times after that and the same thing kept happening–I never got to the confirmation page! I just got my confirmation email…an hour after I tried to place my first order. Fingers crossed–I really really hope I didn’t end up with 5 or 6 of the same order.
It took about 15 minutes for my first order confirmation to show up (at which point I’d already placed the second one). So…I would imagine by this time of night or tomorrow morning, if you’ve only been charged once and only gotten one confirmation, you should be fine. Fingers crossed. :)
That makes me feel better, thanks! I only got the one email so far and now 2 hours have passed since I placed my orders. Hopefully, this is it!
Do you think they would restock the frtw bra??? I was just ready to click the submit button when lulu told me it was sold out!
I seriously doubt they will restock those particular colors fully, but I imagine a few returns will roll in. Returns usually go very, very fast though and there’s no telling when they turn up.
Do returns get sent to wwtm?
Not on the website, no, just in the regular section. (Sometimes stores will put an online return on markdown if it’s the only one of its kind though.)
Update: someone said they talked to the GEC and they told them the FTBW WILL be restocked! Not sure when, they said “possibly by next Tuesday” so that’s all the info right now…
Some were actually restocked this morning (probably the duplicates people bought) and I managed to snatch a going grape/bumble berry free to be wild bra before they sold out again!! So happy!!
Brilliant, problem solved! :) I saw mention that they were restocked, but it was so early in the morning in my timezone that they were gone by the time I got to my computer.
Checking out was pretty seamless on the Canada side. Got the black grape atman crops, fuel green coco pique WUPs, grape FTBW and black grape wrap it up sweater from the upload. Then after work went to my local store and saw they had the wrap it up sweater in a 2 (which wasn’t uploaded). It fit perfectly so ended up purchasing that along with the bumbleberry CRB. I tried on the grape FTBW and realize I don’t like it that much so that’ll be going back once I receive it in the mail. I did see the flaming tomato WUCs but beelined away from them because I do not need to spend anymore! Same for the coco pique forme and black grape WUPs. Want them but do not need!
Wow, quite a day for you indeed! I didn’t know the wrap it up sweater was in stores in a 2, so that’s interesting to hear. It’s weird and annoying how spotty the 2 situation has been lately–sometimes in stores only, sometimes online only, sometimes not at all… I can’t keep up.
There were only 2 size 2s for the wrap it up that I saw. The black grape which I bought and a grey. I was surprised to see it. The merino wool they used is super soft!
The atman crops I bought because of your previous post saying they were awesome so I had to try :P I’m hoping I hate the fuel green coco pique WUPs because $102 dollar pants make me cringe.
The new Turn Around Tights in rulu were interesting, but I passed. I recently placed an order for another Race Your Pace LS (love them) and the Purple Fog CRB (does anyone else think it’s more thin than usual?) and now I am DONE. Trying to do a spending ban for the rest of this year. That means I will be shopping vicariously through all your ladies!
My shopping situation will be pretty dire too, so we can have no-buy pity parties together, lol.
I’m so glad that the FTBW doesn’t work with my chest…I avoided that whole debacle last night! I really need those Chai pullovers that Australia got a few months ago…..the Chai II was awful, and I had to return my one from last year because it unraveled. :( It was my favorite, and I miss it!
I bet there will be some boolux sweaters coming, although I doubt the chai time will be out again since it’s already showed up in 2 variations this year. The pure balance came out in early Nov, and last winter’s chai came out in Jan, so maybe we’ll start seeing something along those lines soon? I can’t wear wool so boolux is my friend. :)
has the bhakti jacket been released in grape online yet? i might have missed it amidst all of the bra hullabaloo.
I THINK I saw it in grape on US side, but don’t quote me. Maybe I should start taking screenshots, lol.
I was charged twice, once through my credit card saved in my Lulu account and once through Paypal, but got no order confirmation! I was on the site trying to order right at the upload time and experienced all of the issues everyone else did (there were all sizes in every color when I was trying to checkout), but I guess I was unlucky. If anyone has tips on how to get orders to finish processing, please share them! Changing browsers, refreshing, using the app..whatever worked for you!
From what I’ve read, I don’t think there was anything consistent that did or didn’t work. Sounds like you were unlucky indeed. :(